basa8 Privacy Policy

1 Introduction

basa8 is committed to protecting the privacy of every player who uses the platform. This Privacy Policy applies to all personal data collected through the basa8 website, mobile application, live chat, email correspondence, and any other interaction you have with basa8. It covers what data we collect, why we collect it, how long we keep it, and what your rights are in relation to that data.

We understand that privacy matters deeply to our players in Bangladesh. When you share your personal information with basa8, you are trusting us to handle it responsibly. We take that trust seriously. This policy is written in plain language so that every basa8 player can understand exactly how their data is being used — no legal jargon, no hidden clauses.

If you have any questions about this Privacy Policy or about how basa8 handles your data, please contact the support team at [email protected] before registering or depositing. We are happy to answer any questions you have.

2 Data We Collect

basa8 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party verification providers when we conduct identity checks. The following table summarises the categories of data we collect and the source of each.

basa8 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

basa8 uses your personal data for the following purposes:

• Account management: To create and maintain your basa8 account, verify your identity, and manage your account settings.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely.
• Identity verification (KYC): To comply with anti-money laundering regulations and confirm that you meet the eligibility requirements to use basa8.
• Customer support: To respond to your queries, resolve disputes, and provide assistance via live chat and email.
• Platform security: To detect and prevent fraud, unauthorised account access, and prohibited conduct as defined in the basa8 Terms and Conditions.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to apply responsible gaming tools where appropriate.
• Marketing communications: To send you information about bonuses, promotions, and new games on basa8, where you have not opted out of marketing.
• Platform improvement: To analyse usage patterns and improve the basa8 platform, user interface, and game selection.
• Legal compliance: To meet our obligations under applicable laws and regulations, including financial record-keeping requirements.

basa8 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law.

4 Legal Basis for Processing

basa8 processes your personal data on the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing that is necessary to provide you with the basa8 service — including account creation, transaction processing, and customer support — is carried out on the basis that it is necessary to perform the contract between you and basa8.
• Legal obligation: Processing required to comply with applicable laws — including identity verification, anti-money laundering checks, and financial record-keeping — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, and platform improvement is carried out on the basis of basa8's legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications is carried out on the basis of your consent. You can withdraw consent at any time by opting out of marketing in your account settings or by contacting support.

5 Data Sharing

basa8 does not sell, rent, or trade your personal data to any third party. Data is shared with third parties only in the following limited circumstances:

• Payment processors: Your financial data is shared with payment service providers (such as bKash, Nagad, and Rocket) solely to process your deposits and withdrawals. These providers are contractually required to handle your data securely and to use it only for payment processing purposes.
• Identity verification providers: Your identity documents and verification data are shared with licensed KYC providers to confirm your identity and age. These providers operate under strict data protection agreements.
• Game providers: Limited technical data (such as your player ID and session data) is shared with third-party game providers to enable gameplay. Game providers do not receive your full personal profile.
• Legal authorities: basa8 may disclose your data to law enforcement or regulatory authorities where required by law or where there is a legitimate legal basis to do so.
• Business transfers: In the event of a merger, acquisition, or sale of basa8, your data may be transferred to the new entity. You will be notified of any such transfer and your rights will be preserved.

6 Cookies and Tracking

basa8 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit basa8.live. They do not contain your personal information directly but may be linked to your account when you are logged in.

basa8 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on basa8.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited most, where players encounter issues, and how navigation flows work. This data helps basa8 improve the platform.
• Marketing cookies: Used to deliver relevant promotional content to you based on your activity on basa8. These are only active if you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the basa8 platform. For more information on managing cookies, refer to your browser's help documentation.

7 Data Retention

basa8 retains your personal data for as long as it is necessary for the purposes described in this Privacy Policy, and for as long as required by applicable laws and regulations. The following retention periods apply:

• Account data: Retained for the duration of your account and for five years after account closure, in line with financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for five years after account closure or as required by applicable anti-money laundering regulations.
• Support communications: Retained for three years from the date of the last communication.
• Marketing data: Retained until you opt out of marketing, after which it is deleted within 30 days.
• Technical and usage data: Retained in anonymised form for up to two years for platform analytics purposes.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your data before the end of the retention period, basa8 will delete what it is legally permitted to delete and explain any data that must be retained for legal reasons.

8 Security

basa8 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and basa8 servers.
• Encrypted storage of sensitive data including passwords and payment details.
• Access controls that limit which basa8 staff can access personal data, based on their role and the minimum necessary for their job function.
• Regular security audits and penetration testing of the basa8 platform.
• Two-factor authentication options for player accounts.
• Automated fraud detection systems that monitor for unusual account activity.

While basa8 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, basa8 will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.

9 Your Rights

As a basa8 player, you have the following rights in relation to your personal data. These rights are real and basa8 has a process in place to handle each of them promptly.

To exercise any of these rights, contact basa8 at [email protected] with the subject line "Data Rights Request". Please include your registered email address and a description of your request. basa8 will respond within 30 days. In some cases, we may need to verify your identity before processing your request.

10 Children's Privacy

basa8 is strictly for players aged 18 and above. basa8 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on basa8 or provided personal data to basa8, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated data promptly.

basa8 uses age verification checks during registration and before processing the first withdrawal to prevent underage access to the platform. If age verification cannot be completed satisfactorily, the account will be suspended until verification is resolved.

11 Changes to This Privacy Policy

basa8 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data practices. When we make changes, the updated policy will be published on this page with a revised "last updated" date. For significant changes that affect your rights or how we use your data, basa8 will notify registered players via email or an in-platform notification before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how basa8 protects your data. Continued use of the basa8 platform after the publication of an updated Privacy Policy constitutes acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how basa8 handles your personal data, please get in touch with the basa8 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected] — data rights requests and privacy queries are handled within 30 days.
• Live Chat: Available from the Support page for general privacy questions — average response time under 3 minutes.

For questions about your account balance or transactions, visit the Finance / Wallet section. For responsible gaming support, visit the Responsible Gaming page. To review the full platform rules, see the Terms and Conditions.